The UPS Store

I have always had a pleasant experience with the staff at the Boiling Springs UPS store. The only time I have ever had any issues there was from rude customers, who are loud, jump the line and crowd others ahead of them who are waiting for their turn. Rudeness has become the norm in this once quiet, friendly community. We used to be happy here. It’s now overwhelmingly crowded by a majority of rude people who brought their poor morals and sense of entitlement with them, with no concern about anyone but themselves. The only thing different I wish the staff could do is have the authority to call these line jumpers and rude people out when they see them do these things, which would be more fair to the other customers. Maybe UPS should require people to take a number in order to ensure their customers are served in the proper order. But as most staff I have dealt with are locals who on average are too polite to say anything , they would most likely be inviting abuse on themselves, considering the element of people living here now. I’m sure they already get more than their share of verbal abuse every work day.

I’ve been to this location twice now, and can not say enough good things. I plan on making this my local spot because I walk out feeling happier than when I walked in. Amanda has helped me both times and she goes ABOVE & BEYOND. My phone wasn’t working the 2nd time in the store for some reason, and she gave my phone her personal hotspot to send the labels to the store by email. Now that is unheard of! 🙏 I’d want her on my team! Jala was also super helpful when she didn’t have anyone at her register, she’s come over and support. All around well run & positive store!

Probably the best UPS store around. I showed up on a very busy day Dec 5th 2023 around 5pm and all employees were working extremely hard. But 2 great employees stood put to me. I wish I had caught their names. One was a tallish gentlemen with long hair who went out of his way to help and older women bring her packages inside as the hand trucks were being used so she didn't have to wait on them. The second great employee was a young man on the shorter side with glasses. I came in to ship a bassinet for my sister and law and after going through the process he realized it would probably just be cheaper or cost the same to order then a new one instead of shipping our old one. . I hated to waste his time as I suspected that would be the case but I bery very much appreciate that he informed me and allowed me to make the decision before just charging me and shipping it. I do want to say every employees out front thay day deserves recognition though. Every single one gave special attention to each customer and did it with a great attitude

Absolutely outstanding customer service for an international package I had shipped for work. There seemed to be a delivery problem and when I called the store, Joey was immediately on it. He contacted the UPS International office, found out what was going on, looked up the business phone number, and called me back to let me know that everything was straightened out. All in about 10 minutes.

This place is trash. They want to charge you to drop of USPS packages that costs them nothing because USPS picks up from them daily. I've filed a complaint with USPS on this store because they shouldn't be charging for something that's free. My business spends over 50k every year on UPS shipping. Not anymore. Looks like Fed-ex gets my business from here on out.